Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What is Soundmali.com?

Soundmali.com is a trusted e-commerce platform offering top-quality headphones, audio equipment, and original perfumes from globally recognized brands. We prioritize customer satisfaction, fast shipping, and competitive pricing.

2. Are your products genuine?

Yes, all products sold on Soundmali.com are 100% authentic. We work only with authorized distributors and suppliers. Every product is delivered with a valid invoice, and we do not sell counterfeit or replica items.

3. Which brands do you offer?

You’ll find a wide selection of well-known brands on our website, including:

  • Samsung (Galaxy Buds series)

  • İOS (AirPods series)

  • Sony, JBL, Sennheiser – audio brands

  • Versace, Chanel, Dior, Yves Saint Laurent – perfume brands

We continuously expand our inventory with new and in-demand brands.

4. How long does delivery take?

Orders are usually shipped on the same day. Delivery within world takes 5-11 business days on average. During promotional periods, shipping times may be slightly extended. You will receive tracking information via SMS and email once your order is dispatched.

5. How much is the shipping cost?

Shipping is free for orders above a certain amount. The exact shipping fee, if any, will be shown clearly during checkout. For detailed information, visit our Shipping & Delivery page.

6. What is your return and exchange policy?

You can return any unused product within 30 days of delivery, as long as it’s in its original packaging and condition. For hygiene reasons, items like opened perfumes cannot be returned. Please check our Return Policy for full terms and conditions.

7. What payment methods do you accept?

We support the following secure payment methods:

  • Credit/debit cards

  • Bank transfer (EFT)

  • Cash on delivery (in select regions)

  • Installment payments (with selected banks)

All transactions are protected by a 256-bit SSL security certificate.

8. What if a product is out of stock?

If a product is out of stock, you can click on the "Notify Me When Available" button on the product page and enter your email address. We’ll notify you as soon as it’s back in stock.

9. Do you provide technical support?

Yes, our expert support team is ready to assist you with any issues regarding audio setup, product pairing, or warranty procedures. Contact us via our Support Page or WhatsApp for assistance.

10. What is the warranty period?

All electronic products on Soundmali.com come with a minimum 24-month manufacturer warranty. Cosmetic products such as perfumes are returnable only if unopened and unused. Warranty terms are listed on each product page.

11. Why should I shop at Soundmali.com?

Here’s why thousands of customers choose us:

  • Guaranteed original products

  • Fast shipping across World

  • Easy returns and transparent policies

  • Secure payments

  • Expert audio advice from certified professionals

We aim to deliver a reliable and satisfying shopping experience every time.

12. How can I contact customer service?

You can reach us through the following channels:

Our support team is available 7/24