Shipping policy

Last Updated: January 1, 2026

This Shipping Policy outlines the shipping and delivery practices of www.soundmali.com ("We," "Us," or "Our") for the website and related services (the "Service"). This policy applies to all customers ("Customer," "you," or "your") who place orders for products from our site.

Standard Delivery

Delivery Time: 3-7 Business Days
FREE SHIPPING on all domestic orders.

1. Order Processing & Shipping Time

a. Orders are processed and prepared for shipment on business days (Monday through Friday, excluding public holidays). The shipping time begins once your order has been dispatched from our warehouse.
b. The estimated delivery timeframe is provided on the product page and at checkout. This is an estimate and not a guaranteed delivery date, as delays may occasionally occur due to carrier processing, weather, or other factors outside our control.
c. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your delivery status.

2. Shipping Fees

a. FREE STANDARD SHIPPING is offered on all orders shipped within [Your Country, e.g., Türkiye].
b. For international deliveries, shipping fees are calculated at checkout based on the destination, order weight, and dimensions. Customers can view the exact shipping fee before finalizing their order.

3. International Deliveries

a. We ship to a select list of countries. You can verify if we deliver to your location by entering your address at checkout.
b. International delivery times vary significantly by destination, typically ranging from 7 to 21 business days. Please note that international shipments may be subject to customs duties, taxes, or fees imposed by the destination country. The customer is solely responsible for paying all such additional charges. We cannot predict or control these charges.

4. Damaged, Incorrect, or Missing Items

a. Inspect Your Delivery: Customers are strongly advised to inspect the package for visible damage before accepting delivery from the courier. If the package appears severely damaged, you may note this on the courier's delivery receipt or refuse the delivery.
b. Report Issues Immediately: If you discover damaged, incorrect, or missing items after accepting delivery, you must notify our Customer Service team at info@soundmali.com within 48 hours of delivery. Please include your order number and photos of the product and packaging.
c. Resolution: We will guide you through the process for a return, replacement, or refund in accordance with our Return & Exchange Policy. For issues caused by our error or carrier damage, we will cover all associated shipping costs.

5. Order Changes & Cancellations

You may request to modify or cancel an order by contacting us immediately after purchase. However, we cannot guarantee we can fulfill these requests if the order has already entered the packing or shipping process. Once an order has shipped, it can be returned upon delivery according to our standard return procedure.

6. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page with an updated "Last Updated" date.

If you have any questions about this Shipping Policy, please contact us at:
Email: info@soundmali.com